Return & Refund Policy

At Rivma Studios, we are committed to providing our customers with quality products and a satisfactory shopping experience. We carefully inspect our products before dispatch; however, in the unlikely event that you receive a defective or incorrect product, we are here to help.

1. Eligibility for Returns

We accept return requests in the following circumstances:

• The product received is defective or damaged.

• The product received is different from the product ordered.

• The product has a manufacturing defect that was not caused by misuse or improper handling.

• In exceptional circumstances, Rivma Studios may approve a return or refund after reviewing the customer's case and verifying that the request is genuine and justified.

All return requests are subject to verification and approval by Rivma Studios.

2. Return Conditions

To be eligible for a return:

• The customer must contact us within 7 days of receiving the order.

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, tags, and accessories, where applicable.

• The customer may be required to provide clear photographs or videos showing the defect, damage, or issue with the product.

• Rivma Studios reserves the right to request additional information or evidence before approving a return.

• Products that have been used, altered, washed, damaged by the customer, or subjected to improper handling may not qualify for a return.

3. Verification of Return Requests

Every return and refund request is reviewed individually.

Rivma Studios reserves the right to verify the authenticity and validity of a customer's claim before approving a return or refund. This may include reviewing photographs, videos, order details, delivery information, or other relevant evidence.

A return or refund will only be approved when Rivma Studios determines that the request meets the conditions of this policy.

Simply changing your mind, ordering the wrong size/color, or no longer wanting the product does not automatically qualify for a return or refund.

4. Refunds

Once a returned product has been received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If the refund is approved, the applicable amount will be refunded through the payment method available for the order or through another mutually agreed method.

Refund processing times may vary depending on the payment method and financial institution.

Rivma Studios is not responsible for delays caused by banks, payment providers, or other third-party financial institutions.

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• Photographs of the product

• Photographs of the packaging, where relevant

• A short video demonstrating the defect, if necessary

After reviewing the evidence, Rivma Studios may offer one of the following solutions:

• Replacement of the product

• Exchange for another product

• Full or partial refund

• Return of the product for further inspection

The solution offered will depend on the nature and severity of the issue.

6. Incorrect Products

If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.

After verification, Rivma Studios may arrange a replacement or provide another appropriate resolution.

7. Return Shipping

If Rivma Studios confirms that the product was defective, damaged, or incorrectly dispatched, the return shipping cost may be covered by Rivma Studios, subject to verification.

For returns that are not caused by a defect or error on the part of Rivma Studios, the customer may be responsible for the applicable return shipping costs.

8. Non-Returnable Situations

Returns or refunds may not be accepted in cases involving:

• Change of mind after purchase

• Incorrect product selection by the customer

• Products damaged through misuse, negligence, or improper handling

• Products that have been used or altered

• Normal wear and tear

• Failure to follow product care instructions

• Requests made after the applicable return period

• Any claim that cannot be reasonably verified

9. Order Cancellation

Orders may only be cancelled before they have been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

10. Fraudulent or Misleading Claims

Rivma Studios takes customer concerns seriously. However, we also reserve the right to reject claims that appear to be fraudulent, misleading, abusive, or inconsistent with the condition of the product when it was dispatched.

Repeated or suspicious refund/return requests may be subject to additional verification.

11. How to Request a Return or Refund

To request a return or refund, please contact Rivma Studios with:

Order Number:
Customer Name:
Contact Number:
Reason for Return/Refund:
Photographs/Videos:

Our team will review your request and respond with the next steps.

Contact Us

For return or refund inquiries, please contact Rivma Studios through our official customer support channels.

Rivma Studios reserves the right to amend this Return & Refund Policy when necessary.